Services
- Managed Services
- Server Implementation
- Compliance Evaluations
- Website Design
- EMR/MRP Implementation
- Systems/Network Security
- Disaster/Backup Planning
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Services
Our Managed Services offering is designed around multiple layers of specialized services and proactive management in support of your business. This philosophy results in improved system, data and application availability, reduction of downtime and an increase in reliability. Those features in turn produce an environment that is more productive while lowering the overall cost of ownership.
The managed services we offer consist of the following components.
IT Consultation Services
- Software and Hardware Solutions
- Security Evaluations
- IT Standards Compliance
- Mobile Solutions
- Cloud Base Computing Solutions
Servers/Workstations
- Server Installation/Repair/Replacement/Migration
- Operating System Installation/Upgrade/Migration
- Desktop Optimization and Management
- Server/Workstation Imaging
- Server and Workstation Setup and Configuration
- Line of Business Application Installation/Configuration
- Microsoft Application Support
Monitoring Services
- Email Notification of Service Issue Alerts
Security Services
- AntiVirus Protection
- AntiSpyware Protection
- Router/Firewall Maintenance and Monitoring
- VPN Device Management and Client Management
Monitoring Services
- Email Notification of Service Issue Alerts
- Hardware and Software Reporting
- Asset Management
- On-site or Remote Support
- Hardware and Software Procurement Support
- Agent Based Hardware and Software Monitoring
Infrastructure Management
- Remote Network Monitoring
- Wireless Networking Services
- Managed Network Services
Managed Services Profile
Services |
Bronze |
Silver |
Gold |
| Remote Network Monitoring | ♦ | ♦ | ♦ |
| System Patch Updates | ♦ | ♦ | ♦ |
| Anti-virus Protection | ♦ | ♦ | ♦ |
| Antispyware Protection | ♦ | ♦ | ♦ |
| Email Notification of Issues | ♦ | ♦ | ♦ |
| Backup Configuration/Support* | ♦ | ♦ | ♦ |
| Remote Network Administration | ♦ | ♦ | ♦ |
| Monthly Phone Support** | ♦ | ♦ | |
| Monthly Remote Desktop Support** | ♦ | ♦ | |
| Proactive Resolution of Service Issues | ♦ | ♦ | |
| Unlimited Phone/Remote Support | ♦ | ||
| Emergency/After Hours Support | ♦ | ||
| Discounted Rate On Site Engineering Support | ♦ | ||
| Annual Reports on Hardware and Software | ♦ | ||
| *May require subscription or other data backup solution | |||
| **.5 hours per PC and 1 hr per Server |